New Electricity Connections
Getting supply to a property for the first time — overhead or underground.
Accredited for work on the Essential Energy network — connections, service lines, consumer mains, private poles and underground conversions.
A Level 2 ASP is an Accredited Service Provider — an electrician authorised to work on the part of the network that ordinary electricians legally cannot touch. In the Clarence Valley that network belongs to Essential Energy. Anything involving the service line from the street, the point of attachment on your building or the consumer mains is Level 2 work, and it has to be lodged with Essential Energy before the power goes on. We hold that accreditation and we are a licensed electrical contractor, which means one person handles the whole job instead of two trades waiting on each other.
This is the thing almost nobody explains, and it is the source of most of the confusion and most of the unexpected bills.
| Part of the system | Whose responsibility | Who can work on it |
|---|---|---|
| The street mains and network poles | Essential Energy | Essential Energy |
| The service line to your building | Shared — depends on the connection | Level 2 ASP only |
| Point of attachment on your building | Property owner | Level 2 ASP only |
| Private poles on your land | Property owner | Level 2 ASP only |
| Consumer mains | Property owner | Level 2 ASP |
| The meter and metering enclosure | Property owner | Arranged through your electricity retailer |
| Switchboard and everything past it | Property owner | Licensed electrician |
The row that surprises people most is the private pole. If there is a pole on your land carrying your supply, it is yours — to maintain, to replace when it rots, and to deal with when it fails. Essential Energy will not replace it for you.
Broadly, it is everything between the network and your main switchboard.
Level 2 work is not just physical work — it is a process with the network operator, and getting the process wrong is what causes the delays people complain about.
Skip or fumble any of those and the connection does not energise. The most common reason a new build sits without power is a paperwork sequence that nobody owned.
The usual arrangement is that a general electrician does the switchboard and the house wiring, then everyone waits for a Level 2 mob to come and do the connection. Two quotes, two schedules, and each blaming the other when the dates slip.
We do both parts. The mains upgrade, the switchboard and the connection get sequenced as one job rather than two trades waiting on each other. On a new build that is often the difference between a week and a month.
What the job actually needs, and what is yours versus the network's.
Connection, mains, pole or metering enclosure, outage included.
Notification of Service Work to Essential Energy, plus a CCEW.
Every one of these has its own page with the detail, the pricing factors and the questions we get asked most.
Getting supply to a property for the first time — overhead or underground.
When the cable feeding your switchboard is no longer big enough for how you live.
Get the wires off the front of your property — and out of the path of falling limbs.
If there is a pole on your land carrying your supply, it belongs to you — not Essential Energy.
Storm damage, a service line down, or an unsafe supply that needs isolating now.
Safe, compliant site power from the first day of the build.
When a renovation, extension or carport puts your service connection in the wrong place.

Grafton, the suburbs around it, and the rural blocks past the edge of town.
An Accredited Service Provider — an electrician accredited under the NSW scheme to carry out service work on the electricity network — connections, disconnections, service lines, consumer mains and private poles. Ordinary electrical licensing does not cover that work.
If the work touches the service line, the point of attachment, a private pole or the connection itself, you need a Level 2 ASP. If it is past the main switchboard, a licensed electrician is fine. We are both.
Essential Energy covers Grafton and the surrounding area. All Level 2 work here is lodged with them.
The physical work is often a day. The timeline is usually driven by the retailer and metering coordinator process rather than by us. We tell you what to ask your retailer for so it does not stall.
Yes. Storm damage, a service line pulled off a building, a failed private pole — these are exactly what Level 2 accreditation exists for. Call and tell us it is an emergency.
The property owner. Private poles past the point of supply belong to you, not to Essential Energy, including replacement when they reach end of life.
Free on-site quotes across Grafton and the surrounding area. A real person answers, not a call centre.