Emergency Disconnection and Reconnection in Grafton
Storm damage, a service line down, or an unsafe supply that needs isolating now.
When a service line comes off a building, a private pole fails or a supply becomes unsafe, the work needed is Level 2 — a general electrician cannot legally reconnect you. This is one of the main reasons the accreditation exists, and it is work we take seriously.
- Grafton and surroundsOn-site quotes, free
- Wired to AS/NZS 3000Certified with a CCEW on completion
- Mon to Fri, 7am to 3pmEmergencies outside that where we can
What to do right now
If wires are down, or anything is arcing, smoking or burning. keep everyone at least eight metres away, keep stock and pets away, do not touch anything the wire may be in contact with including fences and vehicles, and call Essential Energy on 13 20 80 immediately. That is the network emergency line and it is the correct first call. If there is fire or anyone is injured, call 000.
Once the immediate danger is being handled, call us on 0402 209 036 for the repair and reconnection work. Tell us plainly that it is an emergency — we prioritise these ahead of scheduled jobs.
What we handle
- Service line pulled off a building — common in storms, particularly where a limb has come down across the service
- Failed or fallen private pole
- Damaged point of attachment, including where the fascia or bargeboard it was fixed to has failed
- Emergency disconnection so other trades can safely work — demolition, tree work near conductors, a building being moved
- Reconnection after flood, once the installation has been assessed as safe
- Unsafe supply that needs isolating until it can be made good
Where we do this work. We do a lot of this work in Grafton. Not on the list? Call anyway, we cover Grafton and the blocks around it.
We also serve these areas
This service is available across Grafton and the surrounding suburbs and villages. These are the areas we are asked for it most.
Frequently asked questions
Power lines are down at my property. Who do I call?
Essential Energy on 13 20 80 immediately — that is the network emergency line, staffed around the clock. Stay at least eight metres clear. Call 000 if there is fire or injury. Then call us for the repair and reconnection.
Can a normal electrician reconnect my supply?
No. Reconnection to the network is Level 2 ASP work. A general electrical licence does not cover it.
Do you do after-hours emergency work?
Genuine emergencies are handled outside normal hours where we can. We are an owner-operator, so if we cannot get to you promptly we will tell you straight away rather than leave you waiting.
My property flooded. Can you just turn the power back on?
Not without assessing it. Submerged switchgear and terminations corrode internally for months even after they look dry. Damaged equipment usually needs replacing, not drying out.
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Need a quote?
Free on-site quotes across Grafton and the surrounding area. A real person answers, not a call centre.